Order cancellation options and withdrawal from the contract
Order cancellation options and withdrawal from the contract
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Order can be cancelled |
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Order cannot be cancelled unless the maximum period for order dispatch has been exceeded |
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Cannot withdraw from the contract unless the maximum period for order delivery has been exceeded |
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Can withdraw from the contract |
![](https://static.shipgratis.eu/media/return_goods/return-goods-1.svg) |
Order creation. Confirmation message about acceptance of the order |
![](https://static.shipgratis.eu/media/return_goods/return-goods-2.svg) |
Parcel is being processed. Parcel status changed to "In progress" |
![](https://static.shipgratis.eu/media/return_goods/return-goods-3.svg) |
Delivery start. Confirmation message about start of expedition |
![](https://static.shipgratis.eu/media/return_goods/return-goods-4.svg) |
Delivery of the product to the buyer (according to tracking number information) |
![](https://static.shipgratis.eu/media/return_goods/return-goods-5.svg) |
Period for contract withdrawal ends - 30th day after order delivery |